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Lissenveld 41
4941VL Raamsdonksveer

Senior Field Service Specialist

Vacancy information

Work area

North Brabant



Level of education





Industry / Technology


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At the moment we are looking for a:

Senior Field Service Specialist

From20-02-2018 LocationRaamsdonksveer HoursFull-time EducationHBO

Welcome at CSi!
CSi is the expert in the field of intelligent product handling. We are a loyal partner for design, production, delivery, installation and optimisation of fully integrated systems in many different countries. We find solutions together with our customers by our high level project management, professionalism and customer orientation. Many leading producers of "Fast Moving Consumer Goods" (FMCG) work with CSi systems. Distributors, retailers and companies in the packaging industry also apply the services of CSi.

Introducing Lifecycle Services
At the department Lifecycle Services, we focus on service and lifecycle support of the installations at our customers. With a team of customer-focused and skilled service professionals, we provide modification, review and maintenance through operational and technical support, advice and training. Our services support our customers for maximum performance and availability of the installations. As a result, they are able to permanently provide competitive products to their sales markets. Our department consists of about 35 employees divided into four teams: Field Services, Technical Support, Maintenance Support and Logistics & Parts.

Expanding our team
As of today, the department Lifecycle Services is in need of a:

Field Service Specialist

As our CSi representative you are the CSi ambassador to our customers and continuously help our customers to improve the value of ownership of their installed base, with a focus on the delivery of excellent customer service & support.

You will be responsible for the advice on -and realisation of upgrades, updates, modifications and improvements of our installed base, the advice on -and realisation of preventive and corrective maintenance at mechanical and electrical level and to adequately act as the main responder to system -emergencies, malfunctions and problems.

Your Tasks and Responsibilities

  • Inspect, diagnose, analyse and repair (malfunctions in) mechanical, electrical parts, (sub) system software.
  • Troubleshoot, repair, replace, re-adjust and maintain parts, machinery, electrical equipment and software such as motors, electrical circuits, material handling equipment, palletising and conveyor systems in accordance with diagrams, electrical drawings, operating manuals and manufacturer’s specifications.
  • Experience with maintenance work, mechanical and electrical. 
    Provides input and technical related support to quotations for maintenance and modification projects. 
  • Registration, reporting and documentation of activities performed.
  • Instruct and train customers’ crew with regard to the operation and maintenance of the equipment.
  • Prepare and execute service inspections, preventive and corrective maintenance.
  • Support the customer via phone or modem/internet connection in case of malfunctions.
  • Attending to call outs, faults, alarms and warnings.
  • Participate in 24/7 support.
  • Communicate with various parties on the work performed and present status of the equipment.
  • Propose improvements for the quality of the service process and develop service supporting tools and means.

Your profile

  • You have a customer focussed and relation oriented attitude being a self-starting, proactive and highly motivated professional.
  • You understand the typical characteristics of service & support processes, you are experienced in the world of projects and have working experience in the world of intra logistic and product handling processes and equipment or packing equipment in the FMCG sector.
  • Good understanding of mechanical, electrical and controls engineering and the general maintenance concepts and strategies.
  • Accurate, analytic, flexible, stress resistant and result-driven.
  • Strong communication skills with an hands on mentality.
  • Willing to travel on a frequent basis.

  Your qualifications 

  • Bachelor mechatronics technology, industrial automation or similar.
  • Minimum of 3 – 5 years’ experience in mechanical and electrical maintenance in industrial automation.
  • Familiar with of Siemens S7/TIA portal, Allen Bradley and Backhoff PLC’s.
  • Familiar with of ASI-bus, Profi-bus, Profi-net and TCP/IP network solutions.
  • Knowledge of PC applications.
  • Good understanding of electrical and mechanical drawings and schemes.
  • Good understanding of relevant safety rules and regulations.
  • Good knowledge of English, German is an advantage.
  • Experienced in troubleshooting of PLC’s.
  • Basic knowledge of robotics technology

The personal fit
CSi is a dynamic, hands on, project oriented organisation that highly values customer orientation, innovation and quality. Our employees are passionate about our products, are driven by results and are real team players. Every individual within CSi contributes to our success and is valued for his or her motivation and hard work. Our flat hierarchy and open, informal culture enables our employees to take action and grow. We look for new colleagues that share that personal fit and who are thrilled about working in an international environment. Someone who takes their individual responsibilities seriously but can also take one for the team and the company.

The advantages of working at CSi
We provide a challenging position within our company, very appealing customers (the top FMCG brand) and fascinating technical systems. Moreover, we offer a competitive reward package:

  • 27 leave days and 13 ADV leave days
  • Flexible working hours and teleworking possibilities for a perfect work-life balance
  • Education and development opportunities (both professionally and personally)

You are triggered but in need of more information?
Please contact our HR Advisor Gaby de Vries at +31 162 575 000. Take a look at our website www.csiportal.com to get an impression of our company, products and solutions and to get excited about what we do!

You are convinced that there is a match?
That’s great! Please convince us in return by sending us your job application through the Apply button. We are looking forward to getting to know you!

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01-11-2018 Raamsdonksveer na MBO
12-06-2018 na na HBO